Help Desk Institute Training

New Horizons Computer Learning Center of New Orleans & Biloxi is a Help Desk Institute (HDI) Partner

HDI, the world's largest membership association for service and support professionals, sets the standard for soft skill certification for the service and support industry!

About the Help Desk Institute (HDI)

HDI has developed individual and support center Certification programs to recognize the knowledge and achievements for service and support industry professionals and organizations.

HDI Certifications & Learning Paths

HDI Certification programs are based on internationally recognized open standards developed by committees of worldwide industry leaders, help desk and support center experts, consultants, and practitioners for the benefit of the support industry and its community. Created by the world's largest and most respected membership industry association for service and support professionals, HDI Certification is recognized worldwide for its excellence and commitment to best practices.

Customer Service Specialist (CSS)

The HDI Customer Support Specialist (CSS) Certification is targeted to individuals wishing to qualify to work in a customer support center/help desk environment. HDI-certified Customer Support Specialists have been tested to ensure they meet the required standards for providing unsurpassed customer service.

Course Outline

Help Desk Analyst (HDA)

The HDI Help Desk Analyst (HDA) Certification training program provides help desk and support center professionals with the tools, techniques and skills to achieve success as front-line analysts, leverage career development opportunities, and understand the difference between support operations that merely function as a business unit and those that make a positive impact on the organization as a whole.

Course Outline

Help Desk Institute's Help Desk Analyst Boot Camp

Providing the highest level of service and support - whether your customers are internal or external - is a paramount goal of all support center operations. The combination of high levels of customer service and business-driven support translates to service and support desks that exceed customer expectations while focusing on organizational goals and ultimately driving the bottom line. HDI training ensures that service and support professionals have the know-how and insight to optimize relationships with each and every contact.

Course Outline

Visit the official HDI web site at www.thinkhdi.com.